We are pleased to offer Tenant Web Access, where you can access your account and make payments

online. To create your account, go to https://sanmateo.twa.rentmanager.com and follow these steps:

1. On the Login screen, click sign up

2. Enter your account number: xxx

3. Enter your email address xxxxx@xxx.xxx (this will be your Username)

4. Verify the email you have on file. Please get in touch with the office to update this if needed.

5. Click sign up

6. Go to your email account for the account finalization email

7. Click the finalize link in the email

8. Create a Password

9. Confirm the Password

10. Click Verify

11. Enter your Username and Password to log in

While logged into Tenant Web Access, click the tabs at the top of the page to:

• View your open charges

• Display your transaction history

• Make a payment

• Opt into free credit reporting

• Create a service ticket to report a non-emergency issue (for emergencies, please call our office)

• Manage payment information

If you have any questions about Tenant Web Access, please get in touch with our office at 650-578-0330 or

smreapts@gmail.com.

Please note:

You will NOT incur a convenience charge when paying from a checking or savings account.

When paying with a credit card, you WILL incur a convenience charge.